One of the strategic suppliers of a leading French group in the home automation sector was going through a general crisis: management, product quality, process quality. In the context of supplier relationship management, the client placed the suppliers on NBH (New Business Hold) status; in other words, the client would no longer grant new business to this supplier. However, the client, needed to remove the supplier from this status.
This is the context in which Albert & Co was called in to help. I led a multidisciplinary project team devoted to removing the supplier’s NBH status.